Reliable online tech support
for your home & business.
Fast, secure technical support for computers, laptops, email, software, printers, and networks — from technicians based in the United States.
Core services
Online troubleshooting for the technology problems people and small businesses run into most.
Computer & Laptop Support
Troubleshooting, optimization, and repair support for desktops and laptops running slow, freezing, or acting up.
Learn moreEmail & Microsoft 365 Support
Help getting Outlook, Microsoft 365, and major email platforms sending, receiving, and syncing correctly.
Get this fixedWindows & macOS Support
Online troubleshooting for Windows and Mac systems — from errors and crashes to general performance issues.
Get this fixedPrinter & Peripheral Support
Get your printer, scanner, or other connected peripherals working again.
Get this fixedNetwork & Wi-Fi Troubleshooting
Diagnose and resolve Wi-Fi, Ethernet, and connectivity issues at home or in the office.
Get this fixedMalware, Spyware & System Cleanup
Online scanning and cleanup support to help address malware, spyware, and adware concerns.
Get this fixedCommon problems, quick answers
Search our help topics or filter by category — then call or request help for hands-on support.
Slow Computer
Speed up a sluggish PC or laptop with a performance check and clean-up.
Wi-Fi Not Working
Fix dropped connections, weak signal, and network errors on any device.
Virus Removal
Scanning and removal support for viruses, spyware, and adware.
Cannot Open Gmail
Resolve login, password, and sync issues on Gmail and other providers.
MacBook Running Slow
Diagnose startup stalls, fan noise, and performance drops on any Mac.
Printer Not Printing
Troubleshoot connection, driver, and paper-jam issues on major printer brands.
Straightforward support options
Support options are based on the type of issue, number of devices/users, and service requirements.
One-Time Technical Support
- Free initial diagnostics
- One online support session
- No card required to start
Ongoing Support Plans
- Support for multiple devices or users
- Priority scheduling
- Scoped to your team's needs on a call
What you can expect from a session
No invented statistics here — just what we actually do differently.
Online, from wherever you are
No need to unplug anything or bring a device in — support happens over a secure online session.
Authorized sessions, always visible
You can see when online access is active, and it ends the moment your session is complete.
Plain-language troubleshooting
Technicians explain what's wrong and what they're doing about it — no jargon required.
Individuals and small businesses
We support single-device households and small business teams alike, from the same technicians.
Common questions, straight answers
No invented statistics here either — just clear answers to what people usually ask before reaching out.
Is it safe to give a technician access to my computer?
Every session is authorized by you before it starts, you can see exactly when access is active on your screen, and it ends automatically the moment your session is complete.
Do you only support customers in Boston, or nationwide?
Both. We're headquartered in Boston, MA, and our technicians support individuals and small businesses across the United States through secure online sessions.
How much does support cost?
One-time issues are priced per issue, with a free initial diagnostic before you pay for anything. Ongoing plans are custom-quoted based on the number of devices or users.
What kinds of problems can you help with?
Computer and laptop troubleshooting, email and Microsoft 365 setup issues, Windows and macOS problems, printer and peripheral connectivity, Wi-Fi and network troubleshooting, and malware or spyware cleanup.
Do I need to unplug or bring in my device?
No. Support happens over a secure online session — you stay at your desk, and a technician works with you on your screen in real time.
Are you affiliated with Microsoft, Norton, Apple, or other brands?
No. Software Warranty is an independent technical support provider — we're not affiliated with any device manufacturer or software brand.
Need technical help?
Tell us what's wrong and we'll help you determine the next step.